Effective from: 1.7.2026
EXREAL s.r.o.
Matejkova 13, 841 05 Bratislava
IČO: 35790601, DIČ: 2021530709, IČ DPH: SK2021530709
Operation: Parkovisko pri letisku, Stará Vajnorská 39, 831 04 Bratislava
Phone: +421 910 383 338, email: info@priletisku.sk, website: www.priletisku.sk
(hereinafter referred to as the “Operator”)
2.1 “Customer” is a natural or legal person who orders or reserves a parking service or an additional transfer service from the Operator.
2.2 “Consumer” is a Customer who is a natural person and who, when concluding and fulfilling the contract with the Operator, is not acting within the scope of his business activity, employment or profession.
2.3 “Reservation” is a binding order for a parking space for a predetermined date and time interval, confirmed by the Operator.
2.4 “Reservation fee” is an advance payment pursuant to Article 5 of these GTC.
2.5 “Parking period” is the time interval for which the Customer has reserved a parking space.
2.6 “Transfer” is an additional service of transporting persons between the Parking Lot and M. R. Štefánik Airport in Bratislava, provided under the terms of the Transport and Transfer Regulations (Annex No. 1).
2.7 “GTC” means these General Terms and Conditions and Parking Regulations, including their Appendix No. 1.
3.1 The Operator provides a short-term and long-term parking service for motor vehicles and an additional transfer service between the Parking Lot and M. R. Štefánik Airport in Bratislava, under the terms of these GTC.
3.2 The subject of the service is exclusively the provision of a parking space. The Operator does not provide a security service or vehicle storage beyond the scope of general camera monitoring pursuant to Article 10.
3.3 By concluding a Reservation or using the parking lot, no contract for the storage of the vehicle or its contents within the meaning of the Civil Code shall arise between the Customer and the Operator.
3.4 The Operator does not take the vehicle into custody or custody; the Customer shall retain the vehicle keys throughout the parking period (Article 9).
4.1 The reservation can be made via the website, by telephone or by electronic communication.
4.2 The contract between the Operator and the Customer is considered concluded at the moment of confirmation of the Reservation by the Operator.
4.3 The Operator reserves the right to refuse the Reservation, even without giving a reason, especially if the capacity of the Parking Lot is exhausted.
4.4 The customer is responsible for the correctness and completeness of all the data provided (in particular the vehicle registration number, contact details, date, or flight details).
4.5 By making the Reservation, the Customer confirms that he has familiarized himself with these General Terms and Conditions, including the Transport and Transfer Regulations, which form their Annex no. 1 and an integral part (Article 17), and that he agrees with them.
5.1 The Reservation Fee represents the amount according to the Operator’s current price list (usually EUR 25 outside the high season and EUR 35 during the high season).
5.2 The Reservation Fee is an advance payment on account of the future price for the provision of a parking space (hereinafter referred to as the “Reservation Fee”) and has the character of an advance payment within the meaning of Section 19, paragraph 4 of Act No. 222/2004 Coll. on Value Added Tax, as amended.
5.3 By paying the Reservation Fee, the Customer makes a binding reservation of a specific parking space for a predetermined date and time interval.
5.4 In the event of proper use of the reserved parking space, the Reservation Fee will be credited in full to the payment of the total price for the provided parking; the Customer will only pay the difference between the total price of parking and the paid Reservation Fee.
5.5 If the Customer does not use the reserved parking space at the agreed time (hereinafter referred to as “No Show”), the Reservation Fee shall be forfeited to the Operator as a contractual penalty for blocking the capacity of the parking space during the Parking Period and the Customer shall not be entitled to its refund or to the provision of parking services.
5.6 In the event of No Show, the Operator shall issue a corrective document (credit note) to the originally issued document on receipt of the Reservation Fee in accordance with Section 25 of Act No. 222/2004 Coll. on Value Added Tax, since no taxable supply has been made and the Reservation Fee becomes a supply that is not subject to value added tax.
5.7 The Reservation Fee cannot be cancelled without a fee. This does not affect the Consumer’s possible rights to withdraw from the contract pursuant to Article 14 of these GTC, the cancellation fee within 48 hours in advance is 50% of the fee paid.
6.1 The prices of the services are governed by the Operator’s currently valid price list, published on its website.
6.2 All prices are listed including value added tax.
6.3 The Operator is entitled to unilaterally change the prices of the services.
6.4 For Reservations confirmed before the price change, the price confirmed at the time of the Reservation applies.
7.1 If the reserved Parking Time is exceeded, an additional fee will be charged according to the current price list.
7.2 Each day started after the end of the Reservation is considered an additional day of parking.
8.1 The Customer is obliged to:
a) park the vehicle in accordance with the Operator’s instructions,
b) lock the vehicle,
c) secure the vehicle against unintentional movement,
d) comply with these parking regulations,
e) provide true contact details.
8.2 The Customer may not leave in the vehicle: cash, jewelry, electronics, travel documents, weapons, explosives, flammable substances or other valuable or dangerous objects.
9.1 The Customer retains the keys to the vehicle throughout the entire parking period.
9.2 The Operator shall not manipulate the vehicle without the Customer’s consent, except in the cases specified in these GTC (in particular Article 11) or if required to protect life, health or property.
10.1 The parking lot is monitored by a camera system, which serves exclusively to protect property and the safety of persons; its existence does not imply assumption of responsibility for the vehicles.
10.2 The Operator is not liable for: theft of the vehicle or its parts, attempted theft, damage caused by third parties, vandalism, damage to the vehicle by another vehicle, damage to or loss of items, luggage or personal belongings left in the vehicle.
10.3 The Operator is also not liable for damage caused by natural disasters, hail, storms, floods, fires, falling trees or objects, force majeure or technical malfunction of the vehicle.
10.4 The Operator is not liable for lost profits, consequential damages or any indirect damages.
10.5 The Customer is liable for all damages caused to the Operator or third parties.
10.6 The exclusions and limitations of liability under this article shall not apply to the extent that they would be contrary to generally binding legal regulations, in particular with regard to damage caused intentionally or by gross negligence of the Operator, or damage to life or health. The possible invalidity or unenforceability of any of these limitations shall not affect the validity of the other provisions of this article.
11.1 The Operator is entitled to arrange for the relocation or towing of the vehicle at the Customer’s expense if:
a) the vehicle is blocking traffic,
b) the vehicle is parked outside the designated location,
c) the vehicle poses a safety risk,
d) there is a leak of operating fluids, or
e) the Customer violates these GTC.
11.2 All costs associated with relocation or towing shall be borne by the Customer.
12.1 If the vehicle remains in the Parking Lot after the end of the Reservation, the Customer is obliged to pay all incurred fees.
12.2 If the vehicle remains in the Parking Lot for more than 30 days after the end of the Reservation without contact with the Customer, the Operator is entitled to proceed in accordance with applicable legal regulations and take steps to remove the vehicle at the expense of its owner.
13.1 The Customer is obliged to report any damage discovered immediately, at the latest before leaving the Parking Area, in writing or electronically.
13.2 A complaint filed after leaving the Parking Area may be rejected if the Customer does not prove that the damage occurred while the vehicle was in the Parking Area.
14.1 If the Customer is a Consumer and the contract was concluded as a distance contract (for example, via a website, by telephone or by e-mail), he may, under the conditions set out in Act No. 108/2024 Coll. on Consumer Protection, as amended (hereinafter referred to as the “Consumer Protection Act”), have the right to withdraw from the contract within 14 days from the date of its conclusion, without giving a reason.
14.2 The Operator points out that the provision of the parking service is bound to a predetermined date and time interval of the Reservation. If the Consumer expressly requests the commencement of the provision of the service before the expiry of the withdrawal period and declares that he has been duly informed that by expressing this consent he loses the right to withdraw from the contract after the service has been fully provided, the right to withdraw shall lapse at the moment of the full provision of the parking service (i.e. after the end of the Parking Period).
14.3 Until the Operator starts the service (i.e. until the physical takeover of the vehicle at the Parking Lot), the Consumer’s possible right to withdraw from the contract remains preserved to the extent that the law recognizes it in the given case.
14.4 No provision of these GTC limits the Consumer’s rights arising from mandatory provisions of generally binding legal regulations that cannot be waived in advance.
15.1 For unauthorized use of the Parking Lot without a Reservation or without payment, the Operator is entitled to charge a contractual penalty of EUR 100.
15.2 For serious violations of these parking regulations, a contractual penalty of up to EUR 100 may be imposed for each individual violation.
15.3 Payment of the contractual penalty does not affect the Operator’s claim to compensation for damage exceeding the amount of the contractual penalty.
16.1 The Operator is not liable for failure to fulfill or delayed fulfillment of its obligations caused by circumstances of force majeure.
16.2 Force majeure is considered to be, in particular, natural disasters, extreme weather conditions, strikes, war events, terrorist attacks, power outages, decisions of public authorities or other unpredictable and unavoidable events.
17.1 An integral part of these GTC is the Transport and Transfer Regulations governing the conditions for providing the Transfer between the Parking Lot and the M. R. Štefánik Airport in Bratislava, which forms Appendix No. 1 to these GTC.
17.2 In matters relating to the Transfer, the provisions of Appendix No. 1 shall prevail over the general provisions of these GTC; otherwise, the Transfer shall be governed by these GTC accordingly.
17.3 The current wording of Appendix No. 1 is published together with these GTC on the Operator’s website. The Operator is entitled to amend Appendix No. 1 in the same manner as amending the GTC (Article 20).
18.1 The Operator processes the personal data of Customers to the extent necessary for the Reservation, provision of services, accounting, fulfillment of legal obligations and protection of the Operator’s legitimate interests.
18.2 Detailed information on the processing of personal data is published separately on the Operator’s website.
19.1 The Consumer has the right to contact the Operator with a request for redress if he is not satisfied with the manner in which his complaint was handled or believes that the Operator has violated his rights.
19.2 If the Operator responds negatively to such a request or does not respond to it within 30 days from the date of its sending, the Consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.
20.1 The legal relations between the Operator and the Customer are governed by the laws of the Slovak Republic.
20.2 If any provision of these GTC becomes invalid, ineffective or unenforceable, the other provisions shall remain in force; the parties undertake to replace such provision with a provision that comes closest in purpose to the original intention.
20.3 The Operator is entitled to unilaterally amend or supplement these GTC; Reservations confirmed before the amendment shall be subject to the wording of the GTC effective at the time of confirmation of the Reservation, unless otherwise provided by law.
20.4 The current wording of the GTC is always published on the Operator’s website.
20.5 By entering the Parking Lot or making a Reservation, the Customer confirms that he has read and agrees with these GTC, including Appendix No. 1.
Effective from: 1.7.2026
EXREAL s.r.o.
Parkovisko pri letisku
