Transport and Transfer Policy

Annex No. 1 of the General Terms and Conditions and Parking Regulations — PARKOVISKO PRI LETISKU · Effective from: 1.7.2026 — in accordance with the GTC

1. INTRODUCTORY PROVISIONS

1.1 This Transport and Transfer Policy (hereinafter referred to as the “Policy”) governs the conditions for providing the additional transfer service (transport of persons) between the Operator’s parking lot at Stará Vajnorská 39, 831 04 Bratislava (hereinafter referred to as the “Parking Lot”) and M. R. Štefánik Airport in Bratislava (hereinafter referred to as the “Airport”).

1.2 The Policy forms Annex No. 1 and an integral part of the Operator’s General Terms and Conditions and Parking Regulations (hereinafter referred to as the “GTC”). In the event of a conflict, the provisions of this Policy shall prevail over the general provisions of the GTC in matters of the Transfer.

1.3 By making a Reservation of a parking space, the Customer confirms that he has read and agrees with this Policy, as well as with the GTC.

2. NATURE OF THE TRANSFER

2.1 Transfer is an additional service provided free of charge within the parking price for a group of up to 7 people per Reservation, with the exception of the surcharge pursuant to point 3.4 of this Policy.

2.2 The departure times of the Transfer are approximate. The Operator adapts them to the current operating situation, the number of Customers and the traffic situation. The Transfer is not a scheduled or regular public transport with a fixed timetable.

2.3 The Operator does not guarantee the exact departure or arrival time of the Transfer, nor its uninterrupted availability.

3. CUSTOMER OBLIGATIONS

3.1 The Customer is obliged to notify the Operator of the requested time of the Transfer to the Airport, taking into account the scheduled departure time of their flight, when making a Reservation, or at the latest upon arrival at the Parking Lot.

3.2 The Operator recommends that the Customer plan and order the Airport Transfer with sufficient time reserve before the required check-in time, taking into account the current recommendations of the Airport and the relevant air carrier regarding the time of arrival at the Airport before departure (the Customer is advised to check these recommendations directly on the Airport website and with their air carrier). The Customer is solely responsible for adhering to such time reserve.

3.3 The customer is obliged to be ready to board the Transfer vehicle at the agreed place and at the agreed time. In the event of the Customer’s delay, the Operator is not obliged to wait for him and the Customer is not entitled to an alternative solution or compensation for damages.

3.4 The Customer is obliged to provide the Operator with true and current contact details (especially a telephone number) for the purposes of coordinating the Transfer and to be available by telephone during the planned Transfer.

3.5 The Customer is obliged to ensure the transport of children in accordance with generally binding legal regulations governing the transport of children by motor vehicles, in particular with regard to the use of a child restraint safety seat appropriate to the weight and height of the child; the Operator does not provide such seats as standard.

4. EXCLUSION AND LIMITATION OF LIABILITY FOR DELAY

4.1 The Operator is not liable for any delay in the Transfer, its cancellation or limitation, caused in particular (but not exclusively):

• a) traffic situation, traffic restrictions or closures,
• b) technical failure of the vehicle,
• c) adverse weather conditions,
• d) safety or operational measures of the Airport,
• e) increased number of Customers requesting Transfer at the same time,
• f) circumstances excluding liability (force majeure) pursuant to Article 16 of the GTC,
• g) acts or omissions of third parties.

4.2 The Operator is not liable for any damage incurred by the Customer as a result of:

• a) missed flight or other connecting transport,
• b) inability to complete check-in or security check in sufficient time before departure,
• c) missed business, work or other meeting,
• d) any other material or non-material damage resulting from the delay, cancellation or restriction of the Transfer pursuant to point 4.1.

4.3 The Operator is not liable for lost profits, costs of replacement tickets, costs of replacement accommodation or any other indirect or consequential damages arising in connection with the delay, cancellation or restriction of the Transfer.

4.4 The Customer acknowledges that the Transfer is an additional free service provided beyond the basic parking service and that its possible unavailability or delay does not entitle the Operator to a discount on the parking price, compensation for damage or other performance, except for the cases specified in Article 5 of this Policy.

5. LEGAL LIMITATIONS ON EXCLUSION OF LIABILITY

5.1 The exclusions and limitations of liability under Article 4 of this Policy shall not apply to the extent not permitted by law, in particular with regard to:

• a) damage caused intentionally or as a result of gross negligence of the Operator or persons acting on its behalf in providing the Transfer,
• b) damage to the life or health of the Customer or other transported person arising in connection with the operation of the vehicle used for the Transfer, which is governed by special legal regulations governing the liability of the operator of a motor vehicle and mandatory contractual liability insurance for damage caused by the operation of a motor vehicle, by which the vehicle used for the Transfer is insured.

5.2 Vehicles used for the Transfer are insured to the extent of mandatory contractual liability insurance for damage caused by their operation in accordance with the relevant legal regulations of the Slovak Republic.

5.3 The possible invalidity or unenforceability of any of the provisions of Article 4 of this Policy shall not affect the validity and effectiveness of the other provisions of this Policy or the GTC.

6. SAFETY INSTRUCTIONS DURING TRANSFER

6.1 During transportation, the Customer is obliged to follow the instructions of the vehicle driver, use seat belts and observe the principles of safe behavior in the vehicle.

6.2 Smoking and consuming alcoholic beverages or other addictive substances are prohibited in the Transfer vehicle.

6.3 Luggage can be transported in an amount corresponding to the usual travel luggage per passenger and the capacity of the vehicle; the Operator is entitled to refuse the transportation of oversized or excessive luggage.

7. CANCELLATION OR RESTRICTION OF TRANSFER BY THE OPERATOR

7.1 The Operator is entitled to unilaterally limit, interrupt or cancel the provision of the Transfer for the reasons specified in point 4.1 of this Policy or for other operational reasons; it shall inform the Customer of such fact in advance, if possible.

7.2 If the Transfer is not available for reasons on the Operator’s side other than cases of force majeure, the Operator shall, within its operational capabilities, provide an appropriate alternative solution (for example, ordering a taxi service); this shall not affect point 4.2 of this Policy.

8. COMPLAINTS

8.1 The Customer is obliged to notify the Operator of any reservations regarding the provided Transfer without undue delay, no later than by the end of the relevant trip, or in writing or electronically no later than 3 working days after its completion.

9. FINAL PROVISIONS

9.1 This Policy is governed by the laws of the Slovak Republic. Matters not expressly regulated by it are governed by the GTC and generally binding legal regulations.

9.2 The Operator is entitled to unilaterally amend or supplement this Policy in the same manner as the GTC (Article 20 of the GTC).

9.3 The current wording of this Policy is published together with the GTC on the Operator’s website.

Effective from: 1.7.2026

EXREAL s.r.o.